BelovedFit Inc

Legal Entity: BelovedFit Inc
Registered Address: c/o Cospace AB, Bragegallerian 5, 784 33 Borlänge, Sweden
Website: www.belovedfit.com
Email: contact@belovedfit.com
Effective Date: 17 June 2026

1. Introduction

These Terms and Conditions ("Terms") govern the use of the website, mobile application, products, devices, subscriptions, and services (collectively, the "Services") provided by BelovedFit Inc ("BelovedFit", "we", "us", or "our").

By accessing, purchasing, registering an account, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree, you must refrain from using the Services.

2. Company Description

BelovedFit Inc provides GPS-based pet tracking solutions, including tracking devices, LTE connectivity services, mobile applications, subscription plans, and related accessories.

Our Services include, but are not limited to:

• Real-time GPS tracking
• Geofencing and safe zone alerts
• Activity monitoring
• Lost and found mode
• Multi-pet management
• Smart notifications
• LTE-enabled connectivity services

3. Definitions

• "Customer" means any individual or entity purchasing or subscribing to BelovedFit products or services.
• "User" means any person accessing or using the application or Services.
• "Device/Tracker" means GPS hardware provided by BelovedFit.
• "Subscription" means the paid service enabling connectivity and tracking functionality.
• "Application" means the BelovedFit mobile or web application.

4. Eligibility and Account Registration

4.1 Users must provide accurate, complete, and current information during registration.

4.2 Users are responsible for maintaining the confidentiality of their account credentials.

4.3 BelovedFit reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

4.4 Any unauthorized use of an account must be reported immediately to BelovedFit.

5. Products and Services

BelovedFit offers GPS tracking devices and associated subscription-based services.

Service functionality depends on:

• GPS satellite availability
• LTE/mobile network coverage
• Device condition and battery life
• Environmental and geographic factors

We do not guarantee uninterrupted or error-free service.

6. Subscription Plans

6.1 Beloved One

• 1 GPS Tracker
• 1-year subscription included
• 1-year warranty
• Renewal: 59 SEK/month per device after expiry

6.2 Beloved Plus

• 1 GPS Tracker
• 2-year subscription included
• Priority shipping
• Early access features
• 1-year warranty
• Renewal: 59 SEK/month per device after expiry

6.3 Beloved Family

• 3 GPS Trackers
• 1-year subscription included
• Multi-pet management
• Priority shipping
• Early access features
• Renewal: 59 SEK/month per device after expiry

7. Online Tracking / Obligations and Behavioral Rules

1. In order to use the services of BelovedFit to the fullest extent, the user must use current browser technologies or enable their use (e.g., activation of JavaScript, cookies, pop-ups) and always use an up-to-date BelovedFit app. When using older technologies, outdated apps, or outdated devices, the user may not be able to use the services completely or at all. BelovedFit will ensure that all services of the BelovedFit app can be used with the latest two major version updates for Android and iOS.

2. The user must treat their access credentials (the combination of email address and password) as strictly confidential and protect them from unauthorized access by third parties. The password must not be shared with anyone, including employees of BelovedFit. If the user has reason to believe that their credentials have been compromised in any way, the user is obliged to change the password immediately.

3. The user must use the services provided by BelovedFit as intended and refrain from actions that harm or endanger BelovedFit, other BelovedFit users, or any third parties and/or the availability of the services for other users. Proper use also includes compliance with all instructions, recommendations, and guidelines that BelovedFit provides at the time the subscription plan is activated or at any time thereafter on its website, in operating instructions, and/or other documents made available to the user.

The GPS trackers are designed specifically for health, fitness, and location-tracking purposes as described in the product documentation and should only be used for their intended purpose. In some countries and regions, laws regulate the tracking of persons, animals, and/or objects. Only the customer or user of the BelovedFit tracking device, and not BelovedFit, is responsible for complying with such laws and regulations.

4. BelovedFit provides users with the ability to post content in databases, communicate, and interact with other users. The user warrants not to misuse the services of BelovedFit. The user must comply with the following rules in particular:

• a) The entry of any personal data in the user's public profile or community features (e.g. Danger Reporting) of the user is at the user's own risk.
• b) The publication of data of third parties (e.g. the creation of a profile for a third party) without the third party's consent or the uploading of an image which shows a third person without his consent is also inadmissible.
• c) The user is solely responsible for the content stored in his profile or shared from his account. The user agrees to comply with all relevant statutory provisions when posting content in his profile or community features. In particular, they must not distribute any content, material, information and/or pictures that are immoral, pornographic, obscene, racist, glorify or trivialize violence, distribute radical right-wing or left-wing ideas or that are identified as offensive or unlawful in any other way. Furthermore, users are only permitted to publish content that they have created themselves or for which they hold the necessary licenses, permissions, or rights to use.
• d) The user also undertakes not to threaten or harass third parties or other users and/or violate their personal rights.
• e) The use of BelovedFit's services for commercial purposes (e.g., promotion and offering of goods and services) is prohibited unless expressly authorized by BelovedFit.

5. Regardless of any civil or criminal consequences, the user shall indemnify and hold BelovedFit harmless from any damages, losses, liabilities, costs, or third-party claims arising from a breach of the user's obligations under this clause.

6. BelovedFit reserves the right, in the event of violations of this Agreement or any part thereof, to:

• a) Issue a warning to the user;
• b) Delete part or all content provided by the user;
• c) Temporarily or permanently suspend or block the user; and/or
• d) Terminate the contractual relationship prematurely and delete the user's profile.

7. Live Tracking: The user may access location data through the BelovedFit application in near real time (subject to minor delays) to determine and monitor the location of the connected tracking device. While this feature is generally available without limitation, BelovedFit reserves the right to terminate any active live tracking session that is not being actively used, in order to prevent misuse and reduce battery consumption of the tracking device.

8. If a user interferes with the operation of the services through manipulation of the software, unauthorized access methods, proprietary software, automated access tools, or any other unauthorized means, BelovedFit shall be entitled to immediately suspend or terminate the services, subscription plan, or contractual relationship without prior notice. In such cases, the user shall not be entitled to any refund of fees already paid.

The same applies if the user accesses any tracking device functions, services, or data through methods other than those expressly made available by BelovedFit within the scope of the applicable service.

8. Online Tracking Availability / Warranty / Liability

1. BelovedFit does not guarantee uninterrupted or continuous availability of its services. Downtime resulting from maintenance, software updates, technical issues related to mobile data transmission, network coverage limitations, connectivity issues, or service interruptions involving one or more telecommunications or mobile service providers is beyond the direct control of BelovedFit. Accordingly, continuous availability of the services cannot be guaranteed.

The user acknowledges that they shall not assert claims for damages or warranty claims arising from service interruptions that are beyond the reasonable control of BelovedFit. Where downtime of at least twenty-four (24) consecutive hours is directly attributable to BelovedFit, the user's sole remedy shall be a proportionate reduction of the applicable subscription fee.

2. Although BelovedFit takes reasonable measures to provide secure data transmission and communication channels, BelovedFit cannot guarantee that data transmitted through third-party systems, including the Internet, mobile networks, or telecommunications infrastructure, will be completely secure or immune from interception, monitoring, alteration, or unauthorized access by third parties.

3. The use of BelovedFit products, applications, software, and services is voluntary and entirely at the user's own risk. This applies in particular to:

• a) The use of any hardware, devices, equipment, smartphones, tablets, computers, browsers, or other technology used by the user to access the services;
• b) The downloading, uploading, storage, or sharing of the user's own content or third-party content;
• c) The use of any content, data, analytics, tracking information, health-related information, fitness-related information, location data, recommendations, or other information provided through BelovedFit services.

The user expressly acknowledges that such information may be incomplete, delayed, inaccurate, or subject to technical limitations. To the maximum extent permitted by applicable law, BelovedFit disclaims responsibility for the accuracy, completeness, reliability, or suitability of such information and shall not be liable for decisions, actions, or omissions taken based on such information.

9. Online Shop / Orders

1. The presentation of products in the BelovedFit online shop does not constitute a binding offer by BelovedFit Inc to conclude a purchase contract. The customer is invited to submit an offer by placing an order.

2. Orders are placed through the following process:

• a) Selection of the desired products;
• b) Entering shipping and contact details, including first name, last name, street address, postal code, city, country, email address, and telephone number, as well as an alternative billing address where applicable, and selecting a shipping and payment method;
• c) Review of the selected products and order details;
• d) Display of all required pre-contractual information in accordance with applicable consumer protection laws;
• e) Confirmation of the order by clicking the button "Order Now", "Complete Purchase", or a similar order confirmation button.

3. By submitting an order through the online shop, the customer makes a binding offer to purchase the products contained in the shopping cart. By placing the order, the customer agrees that the pre-contractual information provided and these Terms and Conditions shall govern the legal relationship between the customer and BelovedFit Inc, subject to any mandatory provisions of applicable consumer protection laws.

4. BelovedFit Inc will confirm receipt of the customer's order by email. This confirmation of receipt does not constitute acceptance of the customer's offer. It merely confirms that the order has been received.

5. The purchase contract is formed only when BelovedFit Inc expressly accepts the order or dispatches the ordered products to the customer.

10. Prices and Shipping Costs

1. All prices displayed in the online shop are stated in the applicable currency and include VAT where required by law, unless otherwise stated. Prices do not include customs duties, import taxes, or other charges that may apply to orders shipped outside the European Union. Such charges are the responsibility of the customer.

2. Shipping costs are not included in the product price unless expressly stated. Applicable shipping costs will be displayed separately during the checkout process before the customer completes the order.

3. The total order price, including applicable taxes and shipping charges, will be shown to the customer before the order is submitted.

4. Payment may be made using the payment methods offered at checkout, including credit and debit cards and Klarna payment services, where available. BelovedFit Inc reserves the right to add, remove, or restrict payment methods at any time.

5. Ownership of the products remains with BelovedFit Inc until full payment has been received.

11. Online Shop – Terms of Delivery

1. BelovedFit Inc shall only process and ship orders after the customer has fulfilled all obligations, in particular full payment of the purchase price, including any applicable shipping costs.

2. Unless otherwise stated in the order confirmation, BelovedFit Inc will dispatch the goods within 1–4 working days after receipt of payment. In the case of pre-orders or temporarily unavailable products, delivery will take place once the product becomes available.

BelovedFit Inc reserves the right to make partial deliveries of available products. Delivery time estimates are not binding unless expressly confirmed in writing.

3. Delivery times may be extended by up to one (1) week due to operational or logistical reasons. Only after the expiry of this extended period and after setting a reasonable additional grace period by the customer may the customer withdraw from the contract.

12. Liability and Compensation

1. BelovedFit Inc shall only be liable for damages caused intentionally or by gross negligence. In cases of slight negligence, liability shall be limited to personal injury only.

For business-to-consumer transactions, liability claims shall be time-barred in accordance with mandatory statutory provisions from the moment the customer becomes aware of the damage and the liable party.

The total liability of BelovedFit Inc in business-to-business transactions, where applicable, shall not exceed three times the total net turnover of BelovedFit Inc from goods and services in the twelve (12) months preceding the event causing the damage.

2. BelovedFit Inc shall not be liable for indirect damages, loss of profits, loss of interest, missed savings, consequential damages, or financial losses. This also includes damages arising from third-party claims, data loss, or loss of programs and their restoration, except in cases of intentional misconduct or gross negligence.

BelovedFit Inc is not liable for damages arising from improper use of the products, including use of the tracker or services in a manner not intended by the manufacturer or contrary to the provided instructions.

13. Right of Withdrawal and Retention of Title

1. All delivered goods remain the property of BelovedFit Inc until full payment has been received.

2. In the event of return of goods, BelovedFit Inc reserves the right to deduct or charge reasonable shipping and handling costs where permitted by law.

3. In the event of third-party access to goods subject to retention of title, particularly in cases of seizure or enforcement measures, the customer must immediately notify third parties of BelovedFit Inc's ownership rights and inform BelovedFit Inc without delay.

4. If the customer is in default of acceptance or payment, BelovedFit Inc is entitled to withdraw from the contract after setting a reasonable grace period.

In the event of withdrawal due to the customer's fault, BelovedFit Inc reserves the right to charge a cancellation fee of up to 15% of the gross invoice amount or claim compensation for actual damages incurred.

In the event of payment default, BelovedFit Inc is released from any further delivery obligations and is entitled to withhold outstanding deliveries or services or withdraw from the contract after granting a reasonable grace period.

14. Right of Withdrawal / Returns and Refunds

1. If the consumer withdraws from a sales contract concluded via the BelovedFit online shop, BelovedFit Inc shall refund all payments received from the consumer without undue delay and no later than the statutory deadline, after receipt of the returned goods or sufficient proof of return.

The refund shall include the original purchase price, including standard delivery costs. Any additional costs resulting from the consumer choosing a delivery method other than the least expensive standard delivery offered by BelovedFit Inc shall not be refunded.

2. The consumer is obliged to return the goods in good condition. BelovedFit Inc is entitled to deduct a reasonable amount from the refund if the returned goods show signs of use, damage, or any condition that reduces the value of the product beyond what is necessary to establish its nature, characteristics, and functioning.

For deliveries outside the European Union, BelovedFit Inc may also deduct any customs duties, import taxes, or similar charges incurred in connection with the return shipment.

3. The consumer shall bear the direct costs of returning the goods. If the customer refuses acceptance of delivery, BelovedFit Inc is entitled to deduct the carrier's return shipping costs from the refund amount.

15. Scope and Definitions (EU Data Act)

Where customers use BelovedFit products and services within the European Union, the EU Data Act grants certain rights regarding data generated through the use of connected devices.

In this context, "device-generated data" refers to data created by a BelovedFit device and associated services during use. This includes data generated by sensors as well as data derived or processed from such inputs.

Examples of device-generated data. Depending on the device, configuration, and usage, this may include:

• Location and tracking data, including GPS coordinates, timestamps, and geofence events
• Activity and wellness data, including movement, activity levels, rest, or sleep patterns
• Vitality-related data, such as heart rate or respiratory-related measurements where applicable
• Device and system data, including device ID, model information, battery level, and connectivity status

This list is illustrative and not exhaustive.

16. Right of Access and Portability

Users within the EU have the right to access and obtain a copy of their device-generated data in a structured, commonly used, and machine-readable format. Subject to applicable legal requirements, users may use, transfer, or share this data freely.

17. Export Control

This agreement is subject to applicable export control laws. Customers may not export BelovedFit products to countries or regions where such export is restricted or prohibited under applicable laws.

If a customer intends to export a product, they are responsible for obtaining any required export licenses or governmental approvals.

BelovedFit Inc assumes no responsibility or liability for the issuance, validity, or timing of such licenses or approvals.

18. Final Provisions

1. Any legally binding declarations based on these Terms and Conditions must be sent to the last known address or official contact details of the other party. Declarations sent to the last known address shall be deemed received.

2. The transfer of rights or obligations under this agreement requires prior written consent from the other contracting party.